We accept the following address proof documents.

1. Australian Driver license.

2. Australian Photo ID.

3. Bank statement.

4. Official letter sent via post (Letter such as a letter sent from the Australian government, Bank, ATO, Centrelink, insurance, and regulated service providers).

5. Rental agreement.

6. Proof of rent payment.

7. Utility bills (Electricity bill, mobile phone bill, internet bill, gas bill, etc) .

8. Balance proof.

9. Address proof extracted from the bank account

We need a bank statement and Payslip only if you need to send a large sum of the money at a time. Generally, these documents are not required for the transaction less than $10,000/- at a time. These documents are required to verify the source of income for the regulatory purpose only. We protect all of your documents as per the Australian Privacy Act 1988.

99% of our transactions get delivered in real-time.

Real-time refers to a task that is completed in less than 60 sec. We defined real-time as a service completed within 10 minutes from the time your transaction was created. Once the system verifies your transaction, it will be done within 60 seconds.

We keep you updated about your transaction via different types of notifications. We send you a push notification In-app notification, SMS notification, and email notification to keep you updated about each stage of your transaction.

We send you the following notification:

1. New transaction submission (push notification, in-app notification, and email notification).

2. Transaction confirmed (push notification, in-app notification, and email notification). .

3. Transaction delivered (push notification, in-app notification, email notification, and SMS notification) .

4. Transaction error notification: This notification will be sent if there is an error on your recipient details. (Push notification, In-app notification, and email notification are sent)

5. Additional document required: This notification will be sent to you if additional documents are required to complete your transaction. Address proof documents, bank statements, and payslips are the documents that might be required in some circumstances. (push notification, in-app notification, and email notification)

6. Fund transfer into the wrong account: If you transfer funds to the wrong account instead of Legal Remit’s account.you will be informed via chat available in our APP. We may give you a call to let you know about the error.

7. Amount error and confirmation: you will be notified about these errors via chat available in the App.

8. Delivered notification to the recipient (SMS Notification)

We have a dynamic setting option that allows you to control everything with a few taps. Please click here (link to setting on app) to go to setting. You can choose what you want to be notified about.

ou have an option to keep the desired rate you wish to have. Once the it reaches your expected rate mark, our system will send you the notification. To get regular updates of rates, we recommend you keep the expected rate lower than the recent trends.

A delivery method is an option for how you wish your recipient to receive your money back home. It consists of a Bank account deposit, cash pick-Up, and wallet Top-Up.

If your transaction has not proceeded yet, you can send us a request via message, chat, email, or over the phone to change the delivery method. We will update the system as per your requirement.

Once you create your transaction, you can request to change recipient details if the transaction has not proceeded. You can provide us updated details via SMS, direct call to our customer support, live chat, social media, or by sending an email. We will update amended details in our system.

Following four payment methods available for customers via Legal Remit.

1. PayID/ OSKO

2. Bank Transfer

3. Poli Payment

4. Debit Card/ Credit Card

Bank transfer is a simple method of transferring funds from your bank account to another bank account using BSB and Account Number. Generally, a bank transfer takes up to 24 hours if you are paying for the first time in a new account. Most of the Australian banks are using OSKO payment in their bank transfer as well. OSKO makes it able to make payments in real-time to any connected account. there will be real time transfer after your first transaction.

Poli Payments is a payment gateway offered by Australian Post. It allows you to pay within our app using your internet banking. Once you choose Poli Payment, it asks you to choose your bank and its login details to access internet banking. Poli Payment is one of the safe payment gateways which never saves your details into their servers. Please visit POLi Payments | Australia’s leading real-time online debit payment system to know more about Poli payments.

What information is required to make payment from Poli payment?

1. Bank Name (where you have an account).

2. Client ID/CRN (unique login ID of your internet banking).

3. Password (Your internet banking login password)

*Note: Never share your Client ID, or Customer Registration Number, and your internet banking login password with anyone including our staff. We never ask for your login details for internet banking.

It’s an easier payment method for customers to go with. It asks for your debit card or Credit card number, date of card’s expiry, and your CCV.

*Note: Never share your card details with anyone including Legal Remit’s staff. We never ask you to provide us with your card details.

Poli Payment is one of the safest payment gateway offered by Australian Post. It never saves your details and uses end-to-end encryption for your payment. Please visit POLi Payments | Australia’s leading real-time online debit payment system to know more about Poli Payments.

Cash Pick-Up is a delivery option, where, nominated recipient visits the physical outlet (cash pick-up) location to receive money in cash. Sender will receive a transaction identification number (remittance number) also known as control number. The control number is used by the recipient to pick up the cash with a valid form of ID (drivers licenses, citizenship card, other government-issued ID for verification purposes.

Please note: The details provided by the sender while making the transaction must match with the recipient’s ID presented to collect money. 99% of cash Pickup transactions get ready to collect in a few minutes.

bank account deposit is another option for our customers to receive money. The sender needs to provide the recipient's bank details such as Bank account number, address, account holder name etc.

Note: Required bank details vary depending upon recipient countries and banks. Account holder names and account numbers are two mandatory elements in all countries.

The required recipient details all depend upon the delivery method you choose and the recipient’s receiving country.

• For the cash Pickup transactions, the recipient name, address, relation, and contact details are enough in many countries.

• For Bank account deposit transactions, the Recipient's bank name, and account number along with the name, address, relation, and contact details is needed.

• For the wallet top-up, the sender needs to provide wallet account details along with the recipient’s name, address, relation, and contact details.

Note: This information is indicative only. It may vary depending upon the country you choose to send and the method you choose in the delivery method.

Legal Remit has encrypted all your transactions with various levels of cyber security protections. We use secure hosting to transmit your data from your end to your recipient end. All transactions are very secure and available for tracking for you in each and every stage of the transaction.

We are very concerned about your privacy. Hence we collect and manage your personal data as per the guideline of the Australian privacy act 1988. Please click here to know more details about our privacy policy. Please click Federal Register of Legislation to know more about the Australian privacy act 1988.

Legal Remit’s cutting edge technology made each of your transactions very secure and encrypted. All the data collected from customers are handled as per the guideline of the Australian privacy act 1988. All transactions are available for tracking in each stage it passes through. The use of a secure payment system made each of your transfers secure with multiple layers of protection. We are available 24/7 to talk and chat with our customers, hence you can reach out to us and track your transaction at any time.

Is WorldRemit secure? Please see this as a reference for this question and answer.

Yes, You can cancel your transaction in certain conditions. There are some conditions and situations where you can not cancel your transaction.

When to cancel?

If you send money, but you change your mind later, or you made a transaction to the wrong recipient, you can track your transaction status, if the transaction is not confirmed, you can request to cancel the transaction.

If your transaction has already been processed, or already delivered to the nominated recipient we can not cancel your transaction in any situation.

To cancel your transaction, please check your transaction status first to determine whether it is eligible for cancellation or not. If the transaction is not confirmed yet, you can send an email stating the reason for the cancellation with transaction details such as transaction number, recipient’s details, and transaction amount.

Once you request to cancel the transaction, you also need to provide account details to reverse the amount. We proceed with your refund request once your transaction is canceled. We may need to pass some additional compliance checks to reverse your transaction, which may take up to 7 days to be completed. Note: We may apply administrative fees on each refund made from debit card/Credit.

There are several conditions you can request for a refund.

1. If you cancel your transaction, you can request a refund.

2. If you mistakenly transfer funds to our account, you can request a refund.

3. If You made a transaction with invalid recipient details and you will be unable to provide correct valid details, you can request a refund. In this scenario, please contact our customer service representative.

It takes from 1 to 7 working days for a refund to be completed. We need to go through some sort of compliance process which may take a maximum of 7 working days. We are dedicated to making our refund quicker. Our 70 per cent of refunds are done within two working days.

From Mobile App

Once you sign up/login to our mobile app. You will have a home page with multiple features and options available in it. You simply click on refer, then click on share referral and send it to your friends and family using any kind of messaging app. Alternatively, you can copy the referral link directly, and send it to your friends using a messaging app.

From Web

If you use web applications only, please log in to your account. Go to your profile, scroll down, Copy the referral link and send it to your friends using any form of messaging app.

Once you share a referral link with your friend, who is new to Legal Remit. S/he needs to register using that link to check and validate the referral. If your friends already registered in our system but have never used our service, they can log in to their account using the referred link. if they send money from Legal Remit using your referral they will be awarded a free service charge in their first transaction. Once their money is delivered, you will be awarded a free service charge as well. In each referral, you and your friend both will be awarded a free service charge per referral.

If you are using the mobile app,

Please go to the home page. Click on the setting, you can see an option for changing the password. If you remember your old password (current one), you can change it from there. If you do not know your current password, you can reset the password by clicking on forget the password. Once you provide your registered email, our system will send you a reset link. You can easily change the password by clicking on the reset link sent in the email.

If you are using the web app,

Login to your account, go to profile, you can see password click on edit option, you can change it using a current password or clicking on forgot password.

To register your account with Legal Remit ‘OTP’ verification is mandatory. If you are overseas and want to register your account in Legal Remit, you need to contact our customer service for guidance.

To change your email address, please go to profile, click on the edit profile, you can change your email there. Click on an update. Your email is changed now, please check your inbox and click on the verification link to verify your email.

Note: You must verify your email once you change it to a new email address/ Verification of email is mandatory.

To edit KYC, Please follow the following procedures

1. Go to profile

2. Click on edit KYC

3. Fill/amend new details as per change

4. Click on the Save and next

5. If your ID is expired or want to provide a new ID, click on add new document.

6. Once you update everything, click on submit KYC.

You can change your address by editing your KYC information on your profile.

You can update your new address by editing your KYC information on your profile.

KYC information is very important to provide financial service. Residential address is one of the important elements of the KYC information. To minimize financial crime and scams, you need to provide the correct residential address. This will help you to protect yourself from being victims of financial crimes

You can delete receivers from the receivers list if you have not made any transactions with them. If you have already sent money to a receiver and wish to remove it, this is not possible. Instead of deleting it, you can hide receivers and their transactions using a secret lock key.

You can hide your transaction using a secret lock key you have set up in your account. If you have not set up the secret key yet, it will ask you to set up a secret key while hiding a transaction from the transaction page. You can enter that secret lock key in the search bar to see the hide transactions list.

Note: Secret lock key will be the same for the transactions and receivers.

You can hide your receivers using a secret lock key. If you have already set up a secret lock code in your account, you can use it to hide. If you have not registered your secure lock key, it will ask you to set it up while hiding your receivers. You can enter that secret lock key in the search bar to see the hide receivers list.

Note: Hiding a receiver causes all transactions to disappear from the transaction list for that particular receiver. However, you can search and view it using the secure lock key in the search bar.

To change your secret code/secret lock key, you need to have the current password of your account. You can change it from settings (change/update secret key). If you do not have your current password, please reset your password and use it to change the secret lock code.

If you forget your pin, you can click on forget Pin, it will ask you to log in to your account using your email/phone number and password. Once you logged in, it will ask you to set up a new Pin in your mobile application.

You can track your transaction status from the tracking option available on the home page of the mobile application. You can see each and every stage and status of the transaction on a single page.

For web users, Tracking of the transaction is available on the right-hand side of your transaction, just below the invoice.

On your transaction page, there is an electronic invoice for each transaction. Please click on it to view or download it.

You can send a maximum of A$10,000, per transaction. You can send up to A$30,000 in a day with three split transactions. There is no limitation for a minimum transaction amount.

As we are a complete online-based remittance, we do not receive any sort of physical cash.

As cash carries a higher degree of financial crimes. We have implemented an AML/CTF policy that prohibits the receipt of cash.